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FAQ

Questions & Answers
If your question is not answered here, please e-mail us and we will get back to you!
 
Policy Renewal
Q : Where can I renew my policy ?
At National Insurance Company Berhad, you can renew your policy at any of our branches or underwriting agency offices.
 
Policy Issuance
Q : How fast can I get my policy approved ?
At National Insurance Company Berhad, we are committed to processing your policy within 5 working days after receipt of all informations required to process your policy.
 
Policy Coverage
Q : What is the difference between third party and comprehensive Motor coverage?
Third Party coverage indemnifies against legal liability in respect of death and/or bodily injury or property damage to third parties. However, comprehensive coverage also provides protection against financial loss to insured vehicle.
 
Q : If I had a motor accident in Miri (Sarawak), can I claim for damages ?
At National Insurance Company Berhad, our geographical coverage for motor includes Negara Brunei Darussalam and the State of Sabah and Sarawak in Malaysia. If you hold a comprehensive Motor policy, you can claim for damages to your car if the accident occurred within Brunei, Sabah or Sarawak.
 
Q : Do you cover baggage delay in Travel Protector upon returning to home  country ?
At National Insurance Company Berhad, our Travel Protector coverage will reimburse you for emergency purchases of essential items consequent upon delay of baggage whilst overseas for more than 12 hours from time of arrival.  However, we do not cover baggage delay upon your return trip home or on reaching the final destination.
 
General
Q : Why does NICB need my Identity Card when I purchase a policy ?
At National Insurance Company Berhad, we strive to provide fast response on all your enquiries.  With your personal Identification number in our records, we are able to provide quick retrieval of all your policies with us.
 
Q : Who can I contact if an emergency occurs overseas ?

As a Travel Protector policyholder, you travel with peace of mind knowing that you are backed by International SOS Pte Ltd who is the worldwide leader in assistance, travel insurance and customer services.

 With its regional headquarters in Singapore, International SOS Pte Ltd has a 24-hour call centre with capabilities to answer in all the principal regional languages. It also has extensive network of providers positioned to assist customer in Asia around the clock, including hospitals, aircraft, recovery operations, hotels and ambulances. As a Travel Protector policyholder, you will be receiving the best possible emergency medical and travel care each time you travel.
International SOS Pte Ltd (Singapore)
24 HOURS HOTLINE : +65 6339 9923
 
If your question is not answered here, please e-mail us and we will get back to you!