Kindly follow the following procedures when making a claim :-

  • Report to the nearest police station
  • If vehicle can be driven, drive to the nearest authorized workshop (Araco)
  • Otherwise call tow truck at tel. no: 8774033, 8718977, 8177777 (for KB users)
  • Where third party bodily injury is involved, contact us immediately
  • Download the claim form or collect one from any of our offices
  • Report to us and please bring all the relevant documents to our office


Kindly submit the claim form together with the following supporting documents :-

  • Accident report form duly completed and signed by the
  • Insured and Driver
  • Police report 252
  • Police Statement
  • Photocopy of vehicle registration card
  • Photocopy of Driving Licence and Identity card for both owner and driver
  • Photocopy of customs vehicle pass
  • To bring along Original Driving License and Identity Card for verification.
  • Every Letter, claim, Writ, Summons and legal proceedings should be notified or forwarded to National Insurance
  • Company Berhad immediately on receipt.
  • As long as your vehicle is insured with National Insurance
  • Company Berhad, you are required to report the accident to the Company immediately.

Download Claim Form