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Questions &
Answers
If your question is not answered
here, please
e-mail us and we will get back to you! |
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CLAIMS |
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| Q : How do I make a
Motor Claim ? |
Download
Form |
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Step 1:
Fill up NICB
Motor
Accident Report Form and attach
ONE COPY of the following documents:
-
Police Report (Form 252)
-
Insured Identity Card
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Driver's Identity Card
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Driver's Driving Licence
-
Vehicle Registration Card
(Blue Card)
Step
2: Visit our
offices
to submit your claim. |
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| Q : How do I make a Windscreen Claim
on my Motor policy ? |
Download
Form |
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Step 1:
Fill up NICB
Motor
Accident Report Form and attach
ONE COPY of the following documents:
-
Insured Identity Card
-
Driver's Identity Card
-
Driver's Driving Licence
-
Vehicle Registration Card
(Blue Card)
Step
2: Visit our
offices
to submit your claim. |
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Policy Renewal |
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| Q : Where can I renew my
policy ? |
Our Offices |
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At National
Insurance Company Berhad, you can renew your policy at any
of our branches or underwriting agency offices. |
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Policy Issuance |
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| Q : How fast can I get my
policy approved ? |
Contact
Us |
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At National
Insurance Company Berhad, we are committed to processing
your policy within 3 working days after receipt of all
informations required to process your policy. |
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Policy Coverage |
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| Q : What is the difference
between third party and comprehensive Motor coverage? |
Contact
Us |
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Third Party
coverage indemnifies against legal liability in respect of
death and/or bodily injury or property damage to third parties.
However, comprehensive coverage also provides protection
against financial loss to insured vehicle. |
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| Q : If I had a motor
accident in Miri (Sarawak), can I claim for damages ? |
Contact
Us |
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At National
Insurance Company Berhad, our geographical coverage for
motor includes Negara Brunei Darussalam and the State of
Sabah and Sarawak in Malaysia. If you hold a comprehensive
Motor policy, you can claim for damages to your car if the
accident occurred within Brunei, Sabah or Sarawak. |
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| Q : Do you cover baggage
delay in Travel Protector upon returning to home country ? |
Contact
Us |
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At National
Insurance Company Berhad, our
Travel Protector coverage
will reimburse you for emergency
purchases of essential items consequent upon delay of
baggage whilst overseas for more than 12 hours from
time of arrival. However, we do not cover baggage delay
upon your return trip home or on reaching the final
destination. |
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General |
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| Q : Why does NICB need my
Identity Card when I purchase a policy ? |
Contact
Us |
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At National
Insurance Company Berhad, we strive to provide fast response
on all your enquiries. With your personal Identification
number in our records, we are able to provide quick
retrieval of all your policies with us. |
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| Q : Who can I contact if an
emergency occurs overseas ? |
Contact
Us |
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As a
Travel Protector policyholder, you travel with peace of
mind knowing that you are backed by Mondial Assistance Group
[part of the Allianz Group] who is the worldwide leader in
assistance, travel insurance and customer services.
With its regional headquarters
in Singapore, Mondial Assistance has a 24-hour call centre
with capabilities to answer in all the principal regional
languages. It also has extensive network of providers
positioned to assist customer in Asia around the clock,
including 1200 contracted hospitals, aircraft, recovery
operations, hotels, ambulances and mobile mechanics. As a
Travel Protector policyholder, you will be receiving the
best possible emergency medical and travel care each time
you travel.
MONDIAL ASSISTANCE (Singapore)
24 HOURS
HOTLINE :
+65
6535 5833 |
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If your question is not answered
here, please
e-mail us and we will get back to you! |
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